Frequently Asked Questions

Find answers to the most common questions about our products, orders, payments, shipping, and returns.

If you need additional help, the Absolut Hair team is available at geral@absoluthair.com.

Products and hair care

1. What types of products can I find at Absolut Hair?

At Absolut Hair, you will find a multi-brand selection of professional products for at-home hair care.

Our catalog includes shampoos, conditioners, masks, treatments, oils, serums, styling products, and more.

We work to make choosing professional products easier by organizing the catalog by brand, product type, need, and hair type.

2. How can I choose the right product for my hair?

You can explore our products according to your hair's needs, such as hydration, nourishment, repair, frizz control, or curl definition.

Product pages provide information about features, benefits, and directions for use, where available.

If you have questions about which product is right for you, you can contact us at geral@absoluthair.com.

3. Are the products sold at Absolut Hair professional?

Absolut Hair specializes in selling professional hair care products from various brands for those who want to care for their hair at home.

The features and directions for use of each product are indicated on its respective page.

4. How can I tell if a product is available?

Product availability is indicated in the online store.

If a product is unavailable or if you have questions about a specific item, you can contact us for more information.

Orders and payments

5. How can I place an order?

Choose the products you want, add them to your cart, and proceed to checkout.

During the checkout process, you will need to enter the required billing and delivery information, select the available methods, and confirm the order.

Before finalizing, you can review the products, quantities, and amounts shown.

6. What payment methods are available?

The available payment methods are presented at checkout and may vary depending on the options available for the order.

We recommend that you review the options presented before completing your purchase.

7. Can I change or cancel an order after placing it?

If you need to change or cancel an order, contact us as soon as possible at geral@absoluthair.com, providing the order number.

We will review the request based on the order's processing status and legally applicable rights.

If the order has already been shipped, the procedures outlined in our Exchanges and Returns Policy may apply.

8. Will I receive an order confirmation?

Once the order is complete, a confirmation message will be sent to the email address provided during checkout.

We recommend that you check that your contact details are entered correctly.

Shipping and delivery

9. Where does Absolut Hair ship?

Absolut Hair offers delivery to destinations in Portugal covered by the shipping options available in the store.

Shipping availability to your address is confirmed during checkout.

For more information, please see our Shipping and Delivery Policy.

10. How much is shipping?

Shipping costs depend on the terms applicable to the order and are presented at checkout before you confirm your purchase.

This way, you can see the total order amount before finalizing payment.

Please see our Shipping and Delivery Policy.

11. How long does delivery take?

Delivery times depend on the destination, product availability, and applicable shipping terms.

Whenever an estimated delivery time is available, it will be provided during the checkout process or through information provided by the store.

For more information, please see our Shipping and Delivery Policy.

12. How can I track my order?

Whenever the shipping service provides tracking, you may receive a tracking reference or a link to check the delivery status.

If you need clarification, contact us at geral@absoluthair.com, providing the order number.

13. What should I do if I receive a damaged or incorrect order?

If you receive a damaged product, one that is different from what you ordered, or notice any issues with the delivery, contact us at geral@absoluthair.com.

Provide the order number and describe the situation. When possible, also send photos that help identify the problem.

We will review the incident in accordance with applicable laws and consumer rights.

Returns, exchanges, and warranties

14. Can I return a product purchased online?

For purchases made remotely, consumers generally have 14 consecutive days to exercise their right of withdrawal without stating a reason.

There are legally defined exceptions, particularly for certain sealed products that cannot be returned for hygiene or health protection reasons if the seal has been removed after delivery.

For returns exercised under the right of withdrawal, the consumer is responsible for the direct costs of shipping the products to Absolut Hair, subject to legally applicable terms.

To learn about all procedures, please see our Exchanges and Returns Policy.

You can also use the Withdrawal Form, without prejudice to your ability to communicate your decision by email.

15. Can I exchange a product for another?

Absolut Hair does not offer voluntary exchanges of products for other items, variants, or sizes outside of the consumer rights legally recognized.

This condition does not affect the right of withdrawal, where applicable, or rights relating to defective or non-conforming products.

Please see our Exchanges and Returns Policy.

Customer support

16. How can I contact Absolut Hair?

For questions about products, orders, payments, shipping, or returns, you can contact us via:

Email: geral@absoluthair.com

Mobile: 928 397 859

Contact page: Contact

We will be happy to help answer your questions.